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Shipping Policy

 

Our Delivery

KOS Industry ship to any address in the world. A street address is required for delivery. We mainly use DHL to provide professional worldwide door-to-door delivery because it is fast and safe. And use sea shipping to delivery the large machines.

 

Delivery Time

The delivery time varies due to different locations. Normally it spends 3-5 days by DHL and a month by sea shipping to USA.

Delivery time do not include processing time.

Our products are shipped out every day, from Monday to Saturday, except holidays. Most orders placed on weekdays will be shipped in the same day, while orders placed on weekends will be shipped the following Monday.

 

Order Tracking

We allow you to track your order at the click of a mouse. When your shipment is confirmed, you will receive a tracking number in your confirmation e-mail. You will be able to track your order online at DHL website http://www.dhl.com/en.html

 

How can I track my shipment?

We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier' website.

 

What should I do if my shipment never arrives?

Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the "Contact Us" button on the website. We will get back to you quickly.

 

How do I ship items to a different address?

During our checkout process, please specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to address.

 

Shipping Cost and Tax

 

Shipping Cost

1. You should afford the shipping fee.

2. Don't worry loss or damage. Shipping insurance is included for every order.

 

Tax

1. KOS Industry does not add any taxes, VAT, or other hidden charges. Buyers pay what they see on the order screen, i.e. goods subtotal + shipping cost.

2. In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

3. The rules are different in every country. Unfortunately, we do not all the rules, regulations, customs, traditions, practices, loopholes, schemes, paperwork, codes, laws or rulings of every single country.

4. Normally, KOS Industry shipping service partners including DHL will pay the corresponding tax for the buyer in advance and post you a tax bill later than the date of the product receipt. Please follow the shipping company's instructions to pay back the tax.

 

Returns

We will send the high shear homogenizer by DHL and the large emulsifying equipment by sea shipping.

Normally. Because most emulsifier machines need to custom make for your requirements, We don't accept return except below conditions:

1) We make a wrong parameter on your machine;

2) It is damaged on shipping way.

About This two conditions, we offer replacement or warranty service for you.

There will be one year warranty of all machine. If some machine parts have quality problem, we can return back new parts.